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Appointments System

We are currently seeing a huge demand for appointments and we are trying our best to meet this demand through emergency and pre-bookable telephone appointments and face to face pre-bookable appointments. 

If your medical problem is urgent please phone before 11am on the day and we will triage your problem via the telephone in the first instance. We reserve around 300 same day available appoitnments each week.

If you would like to make a pre-bookable appointment, it can be best to phone after 11am when the phone lines are quieter to save you having to wait so long. 

We like to encourage continuity when it comes to seeing the GP and therefore if you would like to see the same GP please ask the receptionist team and they will try to accommodate this where possible. This might not always be possible, particularly if it is an urgent problem, but we will try to keep the same GP for you where we can. 

Our reception team are trained as Care navigators meaning they may ask the nature of your call to enable them to direct you to the best person to care for your needs at that time.

The team have access to lots of different services including, Nurses, HCA's, Phlebotomists, 1st Contact Physio, Clinical Pharmacists, Midwives etc. As always your information will be treated with care and only shared with the appropriate clinicians. We want to ensure we get you to the most appropriate person as soon as possible to avoid you having to call back. We are here to help you and provide you with the best care we can and your help with this is much appreciated.

 

 

Urgent Appointments

We are currently doing telephone triaging due to the Coronavirus pandemic. 

If you require an urgent appointment (same day) please call before 11am.

You will be added to a GP list and they will call you to dicsuss your symptoms and either treat you over the phone or make you a face to face appointment if they feel it is appropriate. 

If your problem is not urgent, we have limited number of pre-bookable appointments available around 2 weeks in advance. 

Alternatively you can visit the NHS Website to find other services which may be better suited to your problem so we advise you to use these where appropriate. 

 

Upon Arrival

When you arrive at the medical centre for an appointment please ensure you book in at reception.

Our self check-in facility is currently disabled due to Covid rules but will be available again as restictions ease at via the 'touch screen' computer system. This only takes a matter of seconds, and will alleviate waiting time at the reception desk.

If you require somewhere private to talk to the reception team please let them know and they will ensure you can talk somewhere confidential.

Doctors Surgeries

Morning Surgeries

Doctors are available for appointments each morning from 08:00.

Nurse and HCA appointments are available from 7:30- 12:00 each morning

Afternoon Surgeries 

Routine afternoon GP surgeries are held daily and Nurse and HCA appointments are available from 14:00 - 18:00 each afternoon.

Saturday Mornings

There are no surgeries or clinics held on a Saturday morning but the surgery will remain open between 08:00 - 10:30 am for the collection of prescriptions and routine administration.

Consent

We will always try to involve you in your healthcare, and all our staff will explain carefully what treatment (if any) is needed, and also about the possible outcomes.

If you and your doctor decide that minor surgery is needed, the process will be explained to you, and if it is possible for us to do the minor surgery here in the surgery, that will be offered. This may include procedures such as joint injections or the removal of ingrowing toe nails.

If you agree to any minor surgery, we will always ask you to sign a form to say that the doctor has explained the whole procedure to you, and that you are happy to go ahead.

 

 

 

Extended Access

Extended GP access service is accessible 7 days per week. If you require an appointment please enquire with the reception team.

We can book appointments with doctors and nurses between:                                                

  • Monday's - 18:30 to 20:00 to be seen at Collingham Medical Centre   
  • Tuesday's-Friday's - 18:30-20:00 to be seen at Lombard Street Medical Centre                                          
  • Saturday Mornings 08:00 to 12:00 to be seen at Lombard Street Medical Centre                                              
  • Sunday's appointments range from 09:00 to 12:00 to be seen at Lombard Street Medical Centre                                              

Staff will have full access to your medical records and will be able to help you in the same way as the doctors here.

Please note that this service is for BOOKED APPOINTMENTS ONLY.

Cancel an Appointment

Whilst we understand circumstances change and sometimes at short notice, we ask that if possible you could inform the reception team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

Please telephone 01636 813561 to cancel appointments or 01636 817923 to leave a message. 

We would really appreciate your help with this so all our patients have access to as many appointments as possible.

Opening Times

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Home Visits

If you find that you are too ill or incapacitated to attend the surgery, please telephone as soon as possible. You may be asked a few questions about the problem so that the doctors can assess the degree of urgency and plan their rounds to see the more urgent cases first. Please request visits before 11am. This will help ensure your regular doctor will be able to contact you where possible.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

GP Training

GP Specialist Trainees

We are an approved site for new GP training. These doctors are called GP Specialist Trainees. They are fully qualified doctors, having spent 5-6 years in medical school; who now wish to specialise in general practice in order to become a GP. This involves a further 3 year training period with 20 months in general practice and 16 months in hospital specialities.

Each GP specialist trainee has a named trainer within the practice who supervises their training. Each GP specialist trainee may spend anywhere between 3-12 months within the practice. We currently have 2 GP specialist Trainees. Dr R Hibberd and Dr S Lambotharan.

At times you may be offered an appointment with a GP specialist Trainee. Consultations are carried out by the GP specialist Trainee alone and will be reviewed by the supervising doctor from the practice if the need arises.

You may also be asked if you would be willing for the consultation to be video recorded. The video is used for training purposes only and is not seen by anyone other than the GP specialist Trainee and the supervising doctor. Any recordings made will not be kept but erased once used for training purposes.

All your information remains confidential as it would if you were seeing a doctor from the practice in the usual way.

Your consent to have the consultation with a GP specialist Trainee recorded is always requested before the consultation and you will be asked to sign a consent form on arrival at the practice. This is in keeping with the rules set for obtaining consent for any patients to be seen by doctors in training as required by The General Medical Council. You are under no obligation to have your consultation videoed and not wishing to do so will have no effect in your care.