Emergencies will always be seen during surgery hours without an appointment. This may involve a wait of up to 2 hours
You may see the doctor of your choice by appointment but please remember that appointments are made for one person only. Separate appointments should be made for any other person attending for consultation.
When you arrive at the medical centre for an appointment please 'book in' at reception. A self check-in facility is now available at the surgery via 'touch screen' computer system. This only takes a matter of seconds, and will alleviate waiting time at the reception desk. Help is always on hand should you wish to avail yourself of this facility - please ask a member of the reception team who will be happy to help if you are unsure.
If you find that you are unable to keep your appointment, please cancel it promptly so that the appointment can be offered to someone else. Please telephone 01636 813561 to cancel appointments or 01636 817923 to leave a message.
Removal of stitches, immunisations, cervical smears and other tests may require a longer appointment time. Please discuss with the reception staff who can help you.
We understand that patients also need to plan ahead and we alllow routine appointments to be booked up to six weeks in advance. To cater for the urgent same day appointment we reserve approximately 300 appointments a week. These appointments are released at 08.00 (telephone and in-person bookings) and 13.30 (telephone booking only) daily.
If you need to see a doctor urgently (same day) and all the appointments have already been taken you will be asked to come to the medical centre to see a doctor during that surgery. You must be prepared to wait and you will not necessarily be able to see the doctor of your choice but you will be seen. This service is only for the treatment of urgent medical conditions and should not be abused.
We will always try to involve you in your healthcare, and all our staff will explain carefully what treatment (if any) is needed, and also about the possible outcomes.
If you and your Doctor decide that minor surgery is needed, the process will be explained to you, and if it is possible for us to do the minor surgery here in the surgery, that will be offered. This may include procedures such as joint injections or the removal of ingrowing toe nails.
If you agree to any minor surgery, we will always ask you to sign a form to say that the Doctor has explained the whole procedure to you, and that you are happy to go ahead.
There are no surgeries or clinics held on a Saturday morning but the surgery will remain open between 08.30 am - 10.30 am for the collection of prescriptions and routine administration.