Under the Freedom of Information Act (2000), all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. This Publication Scheme provides a guide to the services and practitioners who practise together as Southwell Medical Centre.
Part One: Introduction
This Publication Scheme is a complete guide to the information routinely made available by the Southwell Medical Centre. It is a description of the public information about Southwell Medical Centre and the General Practitioners who make up the Partnership. This document will be reviewed on an annual basis or sooner where any significant changes are made. The Partnership of Southwell Medical Centre includes:
Dr Simon Reeves (male) BMed Sci, BM BS (Nottm) 1988, MRCP, MRCGP
Dr Rajeev Kalia (male) BSc, MB BS (London) 1998, DRCOG, MRCGP, DFFP
Dr Chris David (male) BMed Sci, BM BS(Nottm)1995, DRCOG, MRCGP DFFP,
PG DipEd (Nottm)
Dr Amit Bajracharya (male) MB BS (Nepal) 2003, DRCOG, DFSRH, MRCGP, DPDerm.
Rights to Information
Under the terms of the Freedom of Information Act (2000), members of the public have a right to know how public services are organised and run, how much they cost and how decisions are made. There is also a right for patients under the terms of the Data Protection Act (2003) to access their clinical record or any other information held about them and you may contact the Practice Manager to arrange to do this. However, the Data Protection Act (2003) also allows doctors to withhold certain information if they believe it is in the best interests of patients.
How much does it cost to access Information held by the Practice?
Information accessed via our website is free of charge (charges for Internet Service Provider and personal printing costs would have to be met by the person accessing the information themselves). The Practice website address is:
If you do not have internet access, a single print-out from the website can be provided following personal application to the Practice. There will be a charge of 30p per sheet plus postage if required. To obtain a hard copy of any of the information or for other details of this publication scheme, please apply to:
Mr Nigel Kenward
Southwell Medical Centre
Requests for multiple print-outs or archived information which is no longer available via the website will attract further charges. These will be notified in advance. We are not able to provide print-outs from the websites of other organisations.
Leaflets and brochures: these are usually free of charge and notification will be given in advance if any charges may be incurred.
Glossy or bound copies, electronic media (e.g. CD Rom) will attract a charge notifiable in advance.
Email information will be free of charge unless notified otherwise.
All charges levied by the Practice will be reviewed regularly.
Part Two: Classes of Information
All information held by Southwell Medical Centre is held, retained and destroyed in accordance with NHS guidelines.
Our undertaking to publish information excludes any information which should be withheld under the exemptions included in the Freedom of Information Act (2002) and the Data Protection Act (2003). Where individual classes of information are subject to exemptions, the main reasons will be to allow the protection of personal confidential information or commercially sensitive information.
Class 1 Information: Who we are and what we do
Information regarding Southwell Medical Centre is available on our website and in our patient information leaflet, free of charge. Information about the Practice is also available via the NHS Choices website: www.nhs.uk
Information regarding GPs and Practice Staff: who they are and their area of work within the Practice is also available on our website.
The opening hours of the Practice are published on the website and in the patient information leaflet and are also available outside the front door of the building. These are:
Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30
Saturday: 08:00 – 10.30
Unless otherwise specified, the Practice is closed all day on Sunday and all Public Holidays.
Out of Hours Cover
During the times when the Surgery is closed, medical cover is provided by our Out Of Hours service who may be contacted by ringing the main surgery number or 111.
All consultations and services offered by Southwell Medical Centre are conducted in English. Please contact us in advance of any appointment should you require a translation service
Class 2 Information: What we spend and how we spend it
How we are funded by the NHS
The four partners in the practice (named above), operating as Southwell Medical Centre, are contracted to offer General Medical Services with NHS England. In addition, the Practice receives some income from Newark and Sherwood Clinical Commissioning Group (NSCCG) of which we are a member. Further information regarding how GP practices are funded may be accessed via the Department of Health website: www.gov.uk/government/organisations/department-of-health
What we spend and how
In the financial year which ended in April 2014, the total NHS turnover for the Practice was £1.56 million. In any given year, the Practice incurs expenses which include staffing costs, premises upkeep, administration costs, costs for professional fees, medical supplies and depreciation.
Some of the services we offer fall outside the scope of what is covered by the NHS (e.g. Reports for Insurance Companies, Occupational Medicals) and the charges we levy for these are in line with British Medical Association (BMA) guidance. A list of these charges is available in the waiting room and at Reception.
Class 3 Information: What our priorities are and how we are doing
1.) Excellent care
2.) Patient safety
3.) Working together
- You will be treated with courtesy and respect by all Practice personnel.
- An urgent appointment with an appropriate medical practitioner will be available on the same day.
- A non-urgent appointment with a doctor will be offered as soon as possible
- Our standard is to see 90% of patients within 45 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.
- Requests for repeat prescriptions will be dealt with within 48 hours.
- All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
- If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
- We wish to make the practice as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.
How we are doing: Performance Information and Audits
General Practice is much more transparent than in previous years and as a result much of the information regarding how we are performing is already in the public domain (available on the NHS Choices website: www.nhs.uk and the NHS Health and Social Care Information Centre: www.hscic.gov.uk ). We are continuously monitoring achievement against a number of quality markers including the Quality and Outcomes Framework (QoF), which is a tool for measuring how well we are looking after our patients with long term and complex conditions. In the 2013/2014 year, we have achieved almost all the clinical targets available. Internally, we perform regular audits to make sure that we are delivering optimal and up to date care to our patients. We also comply with local and national audits to improve the provision of healthcare across larger populations. We complete annual returns to ensure that our Information Governance processes are appropriate and fit for purpose.
How we are doing: Inspections and Reviews
Southwell Medical Centre is periodically inspected by a variety of agencies to ensure we are meeting our responsibilities to the NHS and to our patients. In February 2015 we had Care Quality Commission (CQC) inspection to inform how well the Practice measures against their quality indicators. They rated as "Outstanding" in the area of patient care, and "Good" in all other areas.
As part of our routine administrative functions we carry out annual Fire Risk Assessments and Health and Safety Risk Assessments.
How we are doing: Plans for the Development and Provision of NHS Services
We are continually working to develop and provide a broad and high quality service for our patients. In 2014/15 we are again taking part in the Quality and Outcomes Framework and in addition will be signing up to provide enhanced services including:
Disease Modifying Anti-Rheumatic Drugs Management
NHS Health (heart) Checks
Avoiding Unplanned Admissions
Care of the over 75s
We are also able to offer in-house Physiotherapy and podiatry to our patients.
Class 4 Information: How we make Decisions
The partners of Southwell Medical Centre believe in working closely with our staff and patients to achieve transparent and constructive outcomes from all meetings we hold. There are a number of routine meetings which take place at the practice, including:
Partners Meetings (monthly)
Clinical Meetings (monthly)
Team Meetings (approx. 3-monthly)
Safeguarding Meetings (3-monthly)
Palliative Care Meetings 3-monthly)
Significant Event Review Meetings (3-monthly)
Patient Participation Group Meetings (3-monthly)
Multi-Disciplinary Team (PRISM) (monthly)
Complaints Review Meetings (6-monthly)
The outcomes of these meetings are communicated to the relevant parties. The practice communicates with patients via the website, notice boards, monthly newsletters and in The Bramley. We also communicate pertinent health messages using the display screens located in both waiting rooms.
Class 5 Information: Our Policies and Procedures
In order to fulfil both its corporate and clinical responsibilities, the practice has a large number of policies and protocols (currently about 100) to cover working practices within the practice and to safeguard both patients and staff from any physical or notional harm. Hard copies of any of our policies or procedures may be obtained by contacting the Practice Manager. There may be a charge for any printing required.
Class 6 Information: Lists and Registers
The Practice maintains a list of all its registered patients. This list is confidential and is safeguarded by both physical and electronic means.
Class 7 Information: The Services we offer
In addition to those other services provided under our General Medical Services contract with the NHS, we also offer:
Antenatal Care and Preconception Advice
Care of the Elderly
Child Health and Immunisations
Chlamydia testing to under 25s
Hypertension Screening and management
Immunisations and Vaccinations
In-house blood tests
Long Term Condition annual reviews
Medical Examinations for Insurance, Driving etc.
New Patient Checks
Well Person Screening – Male and Female.
Our nursing team also offer the following services:
Wound care & Dressing
Removal of Stitches/clips
Ear treatments (infections)
ECGs (where requested by a doctor)
Urgent blood tests (where requested by a doctor)
There are a range of services offered by the Practice which will incur a charge as these are not provided free on the NHS. These services include:
Certificates & Forms
- Private sick note
- Shotgun Certificate (Completed at the discretion of your GP)
- Private / insurance form for incapacity related benefits (single page form)
- Private / insurance form for incapacity related benefits (2 pages or more)
- Private medical insurance company referral form, depending on complexity
- Cancellation of holiday form - single page
- Cancellation of holiday form (2 or more pages)
Medical Examinations and/or Reports
- Fitness, brief extract from records for sporting / recreational activities
- Report on a pro forma (no examination) approx. 20 minutes
- HGV / PSV medical and form completion
- Short medical for sporting activities e.g. microlite licence
- Written report without examination with a detailed opinion and statement of the condition (approx. 30 minutes)
- Clinical examination with report and certificate (up to 1 hour)
Travel Related Work
- Fitness to travel - brief extract from records
- Fitness to travel - more detailed extract from records
The Practice maintains a Patient Information Leaflet which is available free-of-charge from the surgery. There is also a range of other health related information leaflets available in the Practice for which there is no charge.
Publication Scheme Feedback
We have tried to include all relevant information in this Publication Scheme. If however you feel that there is something missing or unclear, please do not hesitate to contact us:
Mr Nigel Kenward
Southwell Medical Centre